If your credit/debit card gets a failed or error message;
- Make sure you are using the correct billing address (the card has to match the address that the statement shows)
- All cards have a daily limit; if you are trying to purchase more than the limit, you need to call the issuer and ask for them to increase for a one time purchase.
Creative Steel develops and manufactures quality solutions focusing on automotive suspension and drivetrain components. When developing our products, we habitually design them for the harshest of conditions. We understand that the automotive enthusiast is continually pushing the performance bar and inherently this may lead components to their failure point. Creative Steel is proud of our products and we are confident that when utilized in the appropriate way, our products will successfully perform at the highest level for an extended period of time.
Creative Steel offers a lifetime warranty on all polyurethane components and a one year warranty on all other products/parts; valid only to the original purchaser. The warranty period begins from the date the package is affixed with a shipping label. Warranty on each product or part may only be utilized once and does not renew after the replacement is issued. Customers must provide credentials to confirm proof of purchase and pay shipping on all warranty products or parts. It is at Creative Steel’s sole discretion to decide whether the customer’s product or part is covered under warranty.
No reimbursements will be given for delay, labor, mileage, or any other costs in installing or reinstalling parts.
Buyer assumes all risk and liability associated with these products.
At Creative Steel, our objective is to help our customers find a solution regarding any of the products/parts we offer. If you have a claim outside of the warranty period, or if you are not the original purchaser, you will not be dismissed. Please contact us to discuss possible solutions.
No returns after 60 days. No refund will be given for installed/used or custom parts and/or orders. All returns are subject to up to a 20% restocking fee and must have a return authorization. Parts must be uninstalled, in the same condition/packaging (no dings, dents, chips or scratches) as shipped and return must be within 60 days of purchase. All shipping is paid by customer.
Rear Differential & Cradle Bushing Tool Rental Policy
$50.00 Differential tool rental fee & $250 tool deposit
$100.00 Cradle tool rental fee & $500 tool deposit
will be billed to your credit card when you order the tool, this is good for 7 days from the day you receive the tool. Any additional days will be billed at $10.00/$25.00 per day until Creative Steel receives the tool.
An authorization will be placed on your credit card for $250.00 / $500.00, (this is for damages, missing parts, and/or if the tool has not been returned within 28 days of receiving) authorization will be voided once the tool is returned.
When returning the tool, Creative Steel cannot be responsible for damages or missing packages due to freight companies: UPS, USPS, and FedEx; we suggest insurance on the tool return for at least $250.00 / $500.00 (this way we are both covered in the event the tool is lost) be sure to include all parts.
** ALL EXPRESS ORDERS MUST BE PLACED BY 10am TO SHIP SAME DAY **
Most packages will be shipped using Fedex and could require a signature. No reimbursements will be given for a delayed package. We do not pay customs dues or fees for international shipments.
All PayPal orders will ship to the address stated on your PayPal payment account & must be a confirmed account NO EXCEPTIONS. When purchasing with PayPal and want to ship to a different address, make sure you change the shipping address on the PayPal checkout page.