Failed Payment
If your credit/debit card gets a failed or error message;
- Make sure you are using the correct billing address (the card has to match the address that the statement shows)
- All cards have a daily limit; if you are trying to purchase more than the limit, you need to call the issuer and ask for them to increase for a one time purchase.
Warranty
Creative Steel stands behind its products; should there be a defect with one of our products, we offer a one year replacement parts warranty to the original purchaser on all 8.8 components and a life time warranty on all urethane parts to the original purchaser, or discounted to new owner. For all warranties customers must show proof of purchase and pay shipping on all warranty parts. It is at Creative Steel’s sole discretion to decide what is covered under warranty and what is not.
No reimbursements will be given for delay, labor, mileage, or any other costs in installing or reinstalling a part.
Buyer assumes all risk and liability associated with these products
Returns
All returns are subject to up to 20% restocking fee. No credit will be given for installed/used or custom parts and orders. All credit card transactions are subject to up to a 7% transaction fee.
Rear Differential & Cradle Bushing Tool Rental Policy
Fees
$40.00 Differential tool / $100.00 Cradle tool – will be billed to your credit card when you order the tool, this is good for 7 days from the day you receive the tool. Any additional days will be billed at $10.00 per day until Creative Steel receives the tool. Shipping charges are $15 / $35, all parts & tools will be insured. For an additional charge of $15 / $35 we can send a prepaid return label for your convenience.
Deposit
An authorization will be placed on your credit card for $250.00 / $400.00, (this is for damages, missing parts, and/or if the tool has not been returned within 21 days of receiving) authorization will be voided once the tool is returned.
When returning the tool, Creative Steel cannot be responsible for damages or missing packages due to freight companies: UPS, USPS, and FedEx; we suggest insurance on the tool return for at least $250.00 / $400.00 (this way we are both covered in the event the tool is lost) be sure to include all parts.
Shipping
** ALL EXPRESS ORDERS MUST BE PLACED BY 10am TO SHIP SAME DAY **
Most packages will be shipped using Fedex and could require a signature. No reimbursements will be given for a delayed package. We do not pay customs dues or fees for international shipments.
PayPal Orders
All PayPal orders will ship to the address stated on your PayPal payment account & must be a confirmed account NO EXCEPTIONS. When purchasing with PayPal and want to ship to a different address, make sure you change the shipping address on the PayPal checkout page.