If your credit/debit card gets a failed or error message;
- Make sure you are using the correct billing address (the card has to match the address that the statement shows)
- All cards have a daily limit; if you are trying to purchase more than the limit, you need to call the issuer and ask for them to increase for a one time purchase.
Creative Steel stands behind its products; should there be a defect with one of our products, we offer a one year replacement parts warranty to the original purchaser on all 8.8 components and a life time warranty on all urethane parts. For all warranties customers must show proof of purchase, shipping is not included on warranty parts. It is at Creative Steel’s sole discretion to decide what is covered under warranty and what is not.
No reimbursements will be given for delay, labor, mileage, or any other costs in installing or reinstalling a part.
Buyer assumes all risk and liability associated with these products
** ALL EXPRESS ORDERS MUST BE PLACED BY 10am TO SHIP SAME DAY **
Most packages will be shipped using USPS priority mail and could require a signature if one or all of the following apply; You used PayPal for your purchase, the order is over $100 or the shipping address is different from the billing. No reimbursements will be given for a delayed package.
All returns are subject to up to 20% restocking fee. No credit will be given for installed/used or custom parts and orders. All credit card transactions are subject to up to a 7% transaction fee.
Rear Differential & Cradle Bushing Tool Rental Policy
$40.00 Differential tool / $100.00 Cradle tool – will be billed to your credit card when you order the tool, this is good for 7 days from the day you receive the tool. Any additional days will be billed at $10.00 per day until Creative Steel receives the tool. Shipping charges are $15 / $23, all parts & tools will be insured. For an additional charge of $15 / $23 we can send a prepaid return label for your convenience.
An authorization will be placed on your credit card for $250.00 / $400.00, (this is for damages, missing parts, and/or if the tool has not been returned within 21 days of receiving) authorization will be voided once the tool is returned.
When returning the tool, Creative Steel cannot be responsible for damages or missing packages due to freight companies: UPS, USPS, and FedEx; we suggest insurance on the tool return for at least $250.00 / $350.00 (this way we are both covered in the event the tool is lost) be sure to include all parts.